Technical Support Engineer

Join us in bringing joy to customer experience. We are a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Requirements

• Understand omni channel communication technologies and their role in the contact center
• 2+ years of experience as a product support engineer
• Good listening and comprehension skills
• Quick on your feet while consultatively working with the end customer to implement the solution
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others

Benefits

• Diverse and inclusive work environment
• Emphasis on team-first culture and innovation
• Equal opportunity employer