Technical Support Engineer

Join Five9 as a Technical Support Engineer to bring joy to customer experience. We celebrate diversity and foster an inclusive environment.

Requirements

• Understand omni channel communication technologies and their role in the contact center
• 2+ years of experience as a product support engineer
• Good listening and comprehension skills
• Quick on your feet while consultatively working with the end customer to implement the solution
• A natural ability to dig in and resolve technical issues in a structured manner
• Hands-on experience on log analysis and troubleshooting
• Familiarity with IP Networking, SQL, REST APIs, and Linux
• Experience working with one or more contact center software suites