Support Account Manager - Escalations & Account Support

Fivetran is seeking a customer-focused Support Account Manager to join our Support organization. In this role, you will own the day-to-day support experience for a portfolio of customers by driving case momentum, coordinating internal stakeholders, and ensuring customers receive clear, timely, and accurate communication throughout the lifecycle of their issues.

Requirements

• 4 years of experience in customer support operations, technical account coordination, customer success, or support program management
• Strong written and verbal communication
• Strong organizational skills and follow-through
• Comfort working cross-functionally and navigating ambiguity to drive next steps
• Technical aptitude and ability to learn complex systems quickly
• Solid judgment: knows when to escalate, how to set expectations, and how to balance urgency with accuracy

Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform