Support Account Manager - Escalations & Account Support

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for a Support Account Manager (IC3) to serve as a key operational owner of the customer support experience for assigned accounts.

Requirements

• 4 years of experience in customer support operations, technical account coordination, customer success, or support program management
• Strong written and verbal communication skills
• Strong organizational skills and follow-through
• Comfort working cross-functionally and navigating ambiguity
• Technical aptitude and ability to learn complex systems quickly
• Solid judgment and ability to escalate when necessary

Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy
• Paid sick time
• Inclusive parental leave policy
• Holidays
• Volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours
• Free food
• Fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform