Senior Customer Marketing Manager

We are seeking a Senior Customer Marketing Manager to lead the strategy and execution of programs that turn satisfied customers into active company advocates. This role will build scalable Customer Marketing initiatives that elevate customer voices across marketing, sales, product, and brand channels.

Requirements

• 7–9+ years of experience in customer marketing, lifecycle marketing, or related roles.
• Proven success building or scaling Customer Marketing or reference programs.
• Strong track record developing customer stories, case studies, and testimonials.
• Experience partnering with sales teams to support customer references.
• Demonstrated ability to build executive-level customer relationships.
• Strong cross-functional collaboration skills across marketing, product, and customer success.
• Experience managing customer speakers, advisory boards, or events.
• Ability to translate customer success into compelling narratives that support revenue growth.

Benefits

• Multiple health/dental coverage options
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend - $125 quarterly
• Mac laptop + new hire equipment stipend