Senior Customer Marketing Manager

LucidLink is looking for a Senior Customer Marketing Manager to create and distribute customer stories and proof that support lifecycle programs and revenue motions. The role requires a strong understanding of customer workflows and technical curiosity to translate customer outcomes into narratives that resonate with enterprise buyers and technical evaluators.

Requirements

• 5+ years of experience in customer marketing, lifecycle marketing, advocacy, product marketing, or content marketing in B2B SaaS (enterprise preferred)
• Proven ability to produce enterprise-grade customer stories, including navigating approvals and multiple stakeholders
• Hands-on ability to capture and edit simple customer storytelling videos
• Strong cross-functional collaboration skills, particularly with revenue and customer teams
• Technical curiosity and the ability to translate product implementation details into credible narratives
• Strong project management and prioritization skills, with the ability to operate independently

Benefits

• Flexible PTO
• Competitive salary
• Stock options
• Full health coverage