Senior Customer Success Manager

FleetWorks is building a voice agent platform to transform the freight booking process into a modern, intelligent marketplace. The company is seeking a Senior Customer Success Manager to manage critical relationships and define the customer success motion from the ground up.

Requirements

• Professional experience in b2b customer success, account management, sales engineering or implementation, in an entrepreneurial environment.
• Enterprise level freight tech experience, managing large, multithreaded broker accounts and smaller firms.
• A "builder" mindset, excited to work on 0-1 projects like building playbooks and defining processes.
• Technical aptitude, comfortable working hands on with complex requirements gathering and configurations and collaborating with engineers.
• A healthy appreciation for hard problems, transforming a massive, complex industry.

Benefits

• Top tier cash and equity compensation
• Competitive medical, dental, and vision benefits
• Fully covered lunches and dinners