Senior Customer Success Manager
FrontChicago, Illinois, United States
Posted April 16, 2026
Full Time
About the Company
Front is an AI-powered customer service platform that empowers companies to deliver high-quality automation while maintaining human control. Offering SaaS solutions for email collaboration, customer service management, and shared inboxes, Front helps over 9,000 businesses scale exceptional service, enhance team collaboration, and gain valuable insights to improve the customer experience.
Job Description
As a Senior Customer Success Manager at Front, you will own the end-to-end lifecycle for a portfolio of B2B customers, driving successful renewals and ensuring customers adopt, engage, and renew with confidence.
Requirements
- 3-5 years in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment
- Proven experience owning renewals and retention metrics
- Strong commercial instincts and comfort leading contract conversations
- Ability to interpret usage data and translate it into action
- Excellent communication and stakeholder management skills
- Highly organized with strong attention to detail