Customer Success Manager

Front is the customer operations platform built for B2B complexity. As a Customer Success Manager, you will be the primary post-sale partner for a portfolio of B2B customers, driving successful renewals and long-term value realization.

Requirements

• 1-2+ years in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment
• Proven experience owning renewals and retention metrics
• Strong commercial instincts and comfort leading contract conversations
• Ability to interpret usage data and translate it into action
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail

Benefits

• Competitive salary
• Equity
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Focus Fridays
• Flexibility to work from home Mondays and Fridays
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Wellness Days
• Winter Break