Associate After Sales

Flender Corporation is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for more than 125 years. Flender offers a broad variety of gear units and couplings and associated services, with a focus on key industries such as wind power, cement, mining, oil & gas, power generation, water & wastewater, marine, conveyor and crane technology. Flender products and services combine the latest technology with extremely high quality and have been reliably providing the optimal transmission of power for decades.

Requirements

• Support with customer complaints within product warranty period and technical support throughout the product lifecycle
• Collaborate within the global Aftersales organization and provide reporting updates as required
• Process Customer requests for warranty support
• Determine repair scope of product
• Provide technical support to customers and cross-functional teams
• Support the coordination and visibility of internal (in-house) repair of warranty units
• Actively manage NCC (non-conformance costs)
• Help prepare necessary project accrual estimates and compare to actual data
• Promote product improvement through feedback to quality, production, finance, sales, and engineering organizations
• Field Service Activities create RFQ's for CSP services, and if needed, evaluate bids and award CSP for services. Align with Order Management to support requisitions, orders, and invoice reconciliation
• Communicate status of field service activities to appropriate team members in a timely manner
• Review inspection data, pictures and abnormalities with some ability to make recommendations based on these findings in agreement with affiliates

Benefits

• Equal Employment Opportunity Statement
• Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.