IT Support Technician

IT Support Technician role at Fletcher Jones Automotive Group, providing remote helpdesk support and hands-on field service work across multiple locations.

Requirements

• Provide remote technical support to end users via phone, email, and ticketing systems
• Troubleshoot hardware, software, printer, and basic network issues in a timely and professional manner
• Manage and resolve support tickets while maintaining accurate documentation of issues and resolutions
• Set up, configure, and deploy workstations, user accounts, software, and peripheral devices
• Travel to dealership and company locations to perform installations, maintenance, repairs, and technical support
• Install and configure computers, networking equipment, Wi-Fi systems, monitors, printers, and related hardware
• Assist with structured cabling, hardware mounting, and device deployment projects
• Troubleshoot on-site connectivity and network-related issues
• Support Microsoft 365 environments and user account management
• Maintain a clean, organized, and professional work environment both remotely and on-site
• Partner with internal teams and vendors to ensure technology issues are resolved effectively
• Support the organization’s commitment to operational excellence, innovation, and customer service

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance