Manager, CS AI Content

We're hiring a Manager, CS AI Content to own the content layer that powers Flex's AI-driven customer support tools, designing content for conversational AI, including multi-turn dialogue flows and escalation logic.

Requirements

• Experience in Customer Success, Content Operations, Trust & Safety, QA, or similar fields.
• Hands-on experience with conversational AI or AI-powered support tools.
• Strong problem-solving skills and ability to bring structure to ambiguous problems.
• Ability to collaborate effectively with Product, Engineering, Data Science, QA, and Ops partners.

Benefits

• Competitive medical, dental, and vision available from Day 1
• Company equity
• 401(k) plan with company match
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Flex Cares Program
• Free Flex subscription