Manager, CS AI Content
FlexNew York, New York, United States
Posted March 10, 2026
122000 - 135000 USD
Full Time
About the Company
Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience.
Job Description
We're hiring a Manager, CS AI Content to own the content layer that powers Flex’s AI-driven customer support tools, designing content for conversational AI, including multi-turn dialogue flows, clarification strategies, and safe recovery paths.
Requirements
- Experience in Customer Success, Content Operations, Trust & Safety, QA, or similar fields.
- Hands-on experience with conversational AI or AI-powered support tools.
- Strong problem-solving skills and ability to bring structure to ambiguous problems.
- Ability to collaborate effectively with Product, Engineering, Data Science, QA, and Ops partners.
Benefits
- Competitive medical, dental, and vision available from Day 1
- Company equity
- 401(k) plan with company match
- Unlimited paid time off + 13 company paid holidays
- Parental leave
- Flex Cares Program
- Free Flex subscription
