Customer Care Associates

Customer Care Associate job description: Ensure world-class customer service experience for members by providing exceptional emotional intelligence and analytical skills. Assist with concerns, coordinate with Fleet Operations, Sales, and Marketing teams, and develop subject matter expertise to support the North American Customer Care team.

Requirements

• 5 CXC passes, including Math and English
• 1-2 years of customer service experience or working with the public (preferred)
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays according to business needs.
• Must be able to multi-task and thrive in a fast-paced, active environment
• Strong communication and interpersonal skills particularly in writing
• Member-centric with a strong desire to help others
• Technical aptitude and the ability to learn new technology quickly, including during development with little documentation
• Exhibits patience, empathy, attention to detail and a gift for problem-solving

Benefits

• Benefits to be discussed upon interview