Customer Care Specialist
Flexsteel IndustriesDubuque, Iowa, United States
Posted March 9, 2026
Full Time
About the Company
Flexsteel Industries, Inc. is a leading North American manufacturer, importer, and exporter of high‑quality furniture. The company specializes in a broad portfolio that spans home, contract, recreation, ready‑to‑assemble, soft‑seating, and case‑goods, offering durable, stylish solutions for residential and commercial spaces. Flexsteel’s commitment to craftsmanship, innovative design, and rigorous quality‑control processes distinguishes it as a trusted partner for architects, designers, and retailers worldwide. By blending traditional manufacturing excellence with modern supply‑chain agility, Flexsteel delivers products that meet diverse market trends while maintaining exceptional value for customers. The company’s culture of collaboration, sustainability, and continuous improvement attracts talent who thrive in a dynamic, customer‑centric environment.
Job Description
The Customer Care Specialist works directly with Furniture Retailers and Consumers to develop creative solutions for a variety of Customer needs, delivering a customer experience that provides Flexsteel a competitive advantage in the industry.
Requirements
- Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
- Work independently within established procedures requiring minimal escalation.
- Respond timely with customized responses to customer inquiries via email, phone, & chat.
- Coordinate & communicate effective resolution for unique, complex scenarios.
- Diagnose & resolve product concerns both inside & outside of the warranty period.
- Support order management requirements received via email, EDI, and customer portals.
- Capture appropriate information in a customer relationship management (CRM) application.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
