Customer Care Specialist
FictivIllinois, United States
Posted March 4, 2026
56820 - 62500 USD
Full Time
About the Company
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world.
Job Description
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally. The Customer Care Specialist will deliver fast and accurate processing of customers’ orders, ensuring the highest level of Customer Satisfaction. They will act as a customer advocate, assist customers with routing and answering inquiries, and serve as a key educator for the team and customers.
Requirements
- Associates or Bachelor’s degree in business or engineering
- 1-3 years customer service experience, or equivalent work experience
- Excellent communication skills (verbal and written), as well as the ability to foster an environment of open communication and teamwork
- Strong analytical skills with the ability to use the data and expertise to provide and/or implement process improvements
Benefits
- Medical (HMO/PPO/HDHP)
- Vision
- Dental
- Life (Basic & AD&D)
- Disability (STD and LTD)
- Legal
- Pet Insurance Plans
- 401(k) Plan with match
- Commuter Transit Benefits
- Employee Resource (EAP and GEAS) Plans
- Fitness Club Membership
- Tax Savings (HSA and FSA) Plans
- Parental Leave
- Paid Time Off
- Paid Holidays