Customer Care Specialist
Vector SolutionsBloomington, Indiana, United States
Posted March 2, 2026
Full Time
About the Company
Vector Solutions is a leading provider of industry-focused SaaS solutions that integrate content and technology to deliver training, learning management, continuing education, compliance, workforce scheduling, and safety management services. The company serves public, educational, and commercial sectors, empowering everyday heroes to make safer, smarter decisions.
Job Description
We're seeking a Customer Care Specialist to provide exceptional customer service, troubleshoot and resolve complex issues, and collaborate with internal teams to deliver optimal solutions and an exceptional experience.
Requirements
- 3+ years' customer facing role or related job experience
- Must be a U.S. Citizen with the ability to obtain Federal Security Clearance
- Ability to work a flexible schedule of the hours of 8am-8pm in EST time zones
Benefits
- Friendly, open, and casual work environment
- Comprehensive benefits package
- Matching 401(k) retirement plan
- Healthy work-life balance with flexible work arrangements and generous time off
- Generous referral incentive program
- Tuition Reimbursement Program
- Pet Insurance
- OnePass Gym/Wellness Discount Program
- Calm Health-Employee Membership
- Company social events
- Employee Resource Groups
- Philanthropic opportunities
