Customer Care Specialist (MiSUMi)

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers. Customer Care Specialist will ensure fast and accurate order processing and deliver proactive, professional communication to US-based customers.

Requirements

• Bachelor’s degree OR minimum 6 years of customer service experience
• Proven experience in a fast-paced, operations-driven customer service environment
• Exceptional written and verbal communication skills; must be fluent in English
• Strong listening, troubleshooting, negotiation, and conflict resolution abilities
• Detail-oriented with excellent time management and prioritization skills
• Ability to perform under tight deadlines while maintaining accuracy and professionalism
• Strong analytical mindset with the ability to identify trends and propose process improvements
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Experience supporting US-based customers and/or working aligned to US business hours preferred

Benefits

• Health, dental, and vision benefits
• 401k plan with company match
• Flexible time off and paid holidays
• Professional development opportunities
• Access to the latest technology and tools