Customer Care Specialist
MISUMIIllinois, United States
Posted March 4, 2026
56820 - 62500 USD
Full Time
About the Company
MISUMI’s Customer Service mission is to deliver fast and accurate processing of customers’ orders with timely communication of update on order status ensuring highest level of Customer Satisfaction measured through our Voice of Customer program.
Job Description
The Customer Care Specialist will provide professional and quality service to internal/external customers related to quotations, sales orders, and resolving customer product or service issues. The role will also involve establishing and maintaining profitable relationships with customers, acting as an advocate and main contact for internal and external customers, and serving as a key educator for the team and customers through support and training efforts.
Requirements
- Associates or Bachelor’s degree, in business or engineering
- 1-3 years customer service experience
- Excellent communication skills
- Excellent listening, troubleshooting, negotiation, problem solving, interpersonal and conflict management skills
- Strong analytical skills
- Proficient in MS Office applications; Outlook, Word, and Excel
Benefits
- Medical (HMO/PPO/HDHP)
- Vision
- Dental
- Life (Basic & AD&D)
- Disability (STD and LTD)
- Legal
- Pet Insurance Plans
- 401(k) Plan with match
- Commuter Transit Benefits
- Employee Resource (EAP and GEAS) Plans
- Fitness Club Membership
- Tax Savings (HSA and FSA) Plans
- Parental Leave
- Paid Time Off
- Paid Holidays
