Digital Solutions Success Manager

Flexera is looking for a Digital Customer Success Manager to drive scaled customer engagement, adoption and retention through automation, technology and data-driven insights. This role is ideal for a high-energy individual contributor who is a customer focussed professional who thrives in tech enabled digital first approach to customer success. The Digital CSM will manage a portfolio of customers at scale, ensuring they receive value through automation touchpoints, in-product guidance, self-service resources and digital engagement strategies.

Requirements

• Minimum of two years’ experience with delivery of customer experience projects, initiatives and programs, ideally for a SaaS software company.
• Able to showcase a track record of successfully planning, organizing, and managing cross-functional projects and programs by developing processes that drive clarity and simplify operational processes.
• Proven analytical approach with experience of using quantitative and qualitative data to make decisions and achieve measurable business outcomes.
• Strong organization, strategic and leadership skills with executive presence.
• Ability to build a collaborative environment within the Success organization and wider Flexera business.
• Experience working with customers ideally within a SaaS software company. An understanding of how software is bought, sold, and supported. Experience with ITAM, SAM, FinOps and Cloud initiatives would be highly desirable.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance