Air Operations Associate, Hanoi

As an Air Operations Associate, you'll play a key role in ensuring smooth and timely air freight movements for our customers, coordinating with airlines, trucking partners, terminals, and internal teams to keep shipments on track. This role combines hands-on operations, customer service, and documentation work to deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

Requirements

• Bachelor's degree in logistics, supply chain, business, or related fields
• 1–2 years of experience in air operation or related roles in freight forwarding/logistics
• Fluent in Vietnamese, with good written and spoken communication
• Good communication of written and spoken English
• Detail-oriented, structured, and eager to learn global supply chain operations
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times