Business Systems Analyst (ITSM, BMC)
Flexstaf ITToronto, Ontario, Canada
Posted December 11, 2025
80 - 100 CAD
Full Time
About the Company
Flexstaf IT is a Canadian IT staffing and solutions firm approved by the Ministry of Government Services, offering skilled professionals for contract, permanent, and end‑to‑end project engagements across application development, infrastructure, business analysis, quality assurance, and executive leadership. With 17 years of sales management and recruitment expertise, the company delivers tailored talent and managed services that align with client objectives and industry best practices. Flexstaf’s flexible, client‑centric approach enables rapid deployment of qualified resources and comprehensive project support, ensuring high satisfaction and measurable outcomes. The firm’s reputation for agility, depth of technical talent, and proven track record with government and commercial clients sets it apart in the competitive IT staffing market.
Job Description
Business Systems Analyst (Level 4) position at Toronto, ON, Canada, requiring expertise in ITSM, BMC, and related technologies.
Requirements
- Clearance Requirement: Secret
- At least 1 year of experience in Remedy development (Remedy AR system workflow, such as Active links, filters, menus, forms, escalations, etc.)
- At least 1 year of experience in Hands-on Building Service request using DWP Catalogue (SNOW Equivalent End user portal)
- Developing BMC CMDB solution (i.e. class structure, concepts of reconciliation and normalization)
- Ticket brokering using SOAP and REST API
- Design Data load for foundation and or CMDB understand Atrium Integrator
- 3+ years of experience in configuring of all OOTB functionality of the Incident, Problem, Change, including foundation data, assignment rules, templates etc.
- Ability to do requirement analysis in ITSM modules
- For Saas & on-prem container projects: Container platform (Kubernetes, OpenShift, AWS), Jenkins & related experience is a plus
- BMC HDM experience is a plus
- Understanding RSSO (Remedy Single Sign-On) capabilities is a plus
- Chatbot and agent chat familiarity is a plus
- BMC BWF (Business workflow) familiarity is a plus