Systems Analyst (BMC ITSM)
Flexstaf ITToronto, Ontario, Canada
Posted December 11, 2025
70 - 80 CAD
Full Time
About the Company
Flexstaf IT is a Canadian IT staffing and solutions firm approved by the Ministry of Government Services, offering skilled professionals for contract, permanent, and end‑to‑end project engagements across application development, infrastructure, business analysis, quality assurance, and executive leadership. With 17 years of sales management and recruitment expertise, the company delivers tailored talent and managed services that align with client objectives and industry best practices. Flexstaf’s flexible, client‑centric approach enables rapid deployment of qualified resources and comprehensive project support, ensuring high satisfaction and measurable outcomes. The firm’s reputation for agility, depth of technical talent, and proven track record with government and commercial clients sets it apart in the competitive IT staffing market.
Job Description
The Systems Analyst will perform tasks including, but not limited to: implementing applications, translating business requirements, analyzing and recommending technical solution options, conducting feasibility studies, providing system expertise, and delivering application support.
Requirements
- Must Have Secret Clearance
- Hands-on experience with Remedy development, CMDB, or Digital Workplace (DWP)
- Strong familiarity with troubleshooting and making minor modifications in Digital Workplace Catalog and DWP
- Experience installing or patching BMC ITSM suite components (ARS, AI, CMDB, ITSM, RKM, SLM)
- Experience configuring data within the BMC ITSM ecosystem across all major modules
- Ability to install, configure, and make minor updates to Smart Reporting
- Skilled in reviewing Remedy workflows using Dev Studio, troubleshooting performance issues, enabling logs, and performing root-cause analysis
- Ability to run key BMC utilities (post-DB copy updates, foundation data loads via manual methods or DMT)
- Experience analyzing SOAP, REST, and Atrium Integrator-based integrations
- Comfortable working in Linux environments
- Experience engaging with BMC Support (ticket creation, log submissions, investigations)