Customer Lifecycle Marketing Manager

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms.

Requirements

• Proven experience in customer lifecycle marketing, CRM marketing, retention or growth marketing, ideally in SaaS or a tech-driven business.
• Strong understanding of segmentation, lifecycle automation, multi-channel messaging, and CRM data structures.
• Data-driven mindset with the ability to interpret insights and act on them quickly.
• Exceptional communication skills and the ability to collaborate effectively with commercial teams based in the UK and Ireland is essential.
• Excellent communication and copywriting skills, with a talent for simplifying complex concepts.
• Experience using Intercom for customer communication, support, or automation would be a big advantage.
• Highly adept with AI tools and workflows, with the ability to leverage AI to automate, optimise, and scale lifecycle communications and processes.
• Experience messaging to customers in the UK and Ireland is essential.
• Ability to adhere to brand guidelines and tone of voice is essential.
• Previous experience communicating to or working with restaurants or takeaways is an advantage.
• Comfortable working cross-functionally and influencing without authority.
• Highly organised, detail-oriented, and proactive in identifying opportunities for improvement.
• Passionate about customer experience, retention, and delivering value throughout the lifecycle.
• Previous experience working with Salesforce CRM and Hubspot marketing automation would be advantageous.

Benefits

• Competitive salary
• Generous paid time off
• 401k matching
• Retirement plan
• Visa sponsorship
• Flexible work arrangements
• Opportunities for professional growth and development