At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms.
Requirements
- Proven experience in customer lifecycle marketing, CRM marketing, retention or growth marketing, ideally in SaaS or a tech-driven business.
- Strong understanding of segmentation, lifecycle automation, multi-channel messaging, and CRM data structures.
- Data-driven mindset with the ability to interpret insights and act on them quickly.
- Exceptional communication skills and the ability to collaborate effectively with commercial teams based in the UK and Ireland is essential.
- Excellent communication and copywriting skills, with a talent for simplifying complex concepts.
- Experience using Intercom for customer communication, support, or automation would be a big advantage.
- Highly adept with AI tools and workflows, with the ability to leverage AI to automate, optimise, and scale lifecycle communications and processes.
- Experience messaging to customers in the UK and Ireland is essential.
- Ability to adhere to brand guidelines and tone of voice is essential.
- Previous experience communicating to or working with restaurants or takeaways is an advantage.
- Comfortable working cross-functionally and influencing without authority.
- Highly organised, detail-oriented, and proactive in identifying opportunities for improvement.
- Passionate about customer experience, retention, and delivering value throughout the lifecycle.
- Previous experience working with Salesforce CRM and Hubspot marketing automation would be advantageous.
Benefits
- Competitive salary
- Generous paid time off
- 401k matching
- Retirement plan
- Visa sponsorship
- Flexible work arrangements
- Opportunities for professional growth and development