Agent(e) service à la clientèle - Bilingue

Customer Service Agent - Be the voice of FLO and create memorable experiences. As a Customer Service Agent, you will act as a true brand ambassador to our users and partners, providing high-quality service in the field of electric vehicle charging stations.

Requirements

• Post-secondary education in any relevant field
• Minimum of two years of experience in a customer service role
• Excellent French and English communication skills
• Mastery of the Microsoft Office suite and ease in a highly automated work environment
• Ability to perform level 1 diagnostics and navigate effectively in various technological tools
• Excellent stress management and ability to evolve in a dynamic environment
• Entrepreneurial spirit and autonomy
• Strong teamwork and collaboration skills
• Customer-oriented approach and developed service sense
• Ability to manage multiple demands simultaneously with rigor and professionalism

Benefits

• Collective RRSP
• Welcome days
• Recharge days
• Summer afternoons off
• Telemedicine
• Increased vacation time
• VÉ benefits
• Ami discounts
• Insurance
• Parental leave
• JEDI