Florence Healthcare - US is a leading provider of the Site Enablement Platform, dedicated to accelerating cures by enhancing collaboration between sponsors, CROs, and research sites. The company's integrated platform streamlines clinical trials, enabling efficient management of workflows and supporting over 37,000 connected research sites in 90 countries, facilitating more than 7.2 million research activities monthly. Florence Healthcare is committed to innovation and improving patient outcomes worldwide through a comprehensive suite of services including clinical trial management, electronic regulatory compliance, and document management.
Open Positions
Strategic Engagement Director
5-8 years of experience in program management, customer engagement, or consulting, with proficiency in Salesforce and other tools
Senior AI Engineer
4+ years of related work experience, strong understanding of LLM capabilities and limitations, experience with prompt engineering and structured output design
AI Product Manager
5+ years of experience in B2B SaaS product management or comparable role, experience with LLM-based product development, background in clinical research, life sciences, or health IT
AI Automation Manager
4+ years of AI experience, strong business orientation, and technical fluency in AI technologies
Bilingual Jr. Customer Support Associate (Spanish/English Required)
1+ years of experience in a client-facing or customer service role, proficiency in navigating multiple technical platforms, and commitment to providing best-in-class customer service
Field Engineer
2+ years of experience in a technical role, strong technical background, and experience with REST APIs and web services
Site Reliability Engineer (SRE)
4+ years of experience in SRE, DevOps, or similar roles; Strong background in Linux, networking, and system operations