Account Management Specialist

We are looking for a highly motivated Account Management Specialist to join our growing team. The role involves managing client accounts, ensuring their needs are met, and fostering long-lasting relationships to drive customer satisfaction and loyalty.

Requirements

• Serve as the primary point of contact for assigned clients and build strong, long-term relationships.
• Manage and oversee client accounts to ensure goals and KPIs are achieved.
• Lead contract renewal discussions and negotiate pricing, terms, and service agreements.
• Identify upselling and cross-selling opportunities to increase account revenue.
• Prepare and present commercial proposals and business reviews to clients.
• Monitor account performance metrics and provide insights and strategic recommendations.
• Collaborate with internal teams (sales, marketing, operations, and customer support) to ensure seamless service delivery.
• Address client concerns proactively and ensure timely resolution of issues.
• Conduct regular check-ins and quarterly business reviews to align on objectives and future growth plans.
• Maintain accurate CRM records and document all client interactions.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan
• Tuition reimbursement