CX - Content Analyst
FlywireValencia, Valencian Community, Spain
Posted March 9, 2026
Full Time
About the Company
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Job Description
We are seeking a CX - Content Analyst to support the execution and maintenance of our global knowledge ecosystem. In this role, you will ensure internal and external knowledge bases are accurate, up-to-date, and optimized for customer self-service and agent efficiency.
Requirements
- 3+ years in Content Management, Technical Writing, or a related support operations role.
- Proven ability to structure complex information logically.
- Expertise in Zendesk (or similar CRM/KB platforms); familiarity with AI & automation-powered support tools is a plus.
- Ability to use data (Looker) and user feedback to inform content updates and quality improvements.
- Strong written and verbal communication skills with a focus on clarity and user-centricity.
Benefits
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in
- Digital Disconnect Days!
- Great Talent & Development Programs
