CX Infrastructure Analyst
FullscriptKelowna, British Columbia, Canada • Toronto, Ontario, Canada • Ottawa, Ontario, Canada
Posted March 13, 2026
90000 - 100000 CAD
Full Time
About the Company
We stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.
Job Description
We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care.
Requirements
- Deep administration experience in modern CX platforms (Intercom, Zendesk, or similar)
- Expertise in workflow automation, routing logic, and permissions governance
- Strong root cause analysis and systemic problem-solving skills
- Experience supporting integrations (e.g., Salesforce) and working with APIs
- Familiarity with AI/chat, QA, and WFM tooling ecosystems
- Proven ability to implement governance, documentation, and change management standards
Benefits
- Competitive Total Rewards offerings
- RRSP plan & matching (within Canada)/401(k) savings plan & matching (within US)
- Customizable Health Benefits
- Flexible Paid Time Off program
- Discounts on Fullscript catalog of products for self, family & friends
- Training allowance and company-wide learning initiatives
