Director, CX Platform & Data Strategy
HealthEquityUnited States
Posted April 6, 2026
137500 - 182000 USD
Full Time
About the Company
HealthEquity is a leading administrator of Health Savings Accounts (HSAs) and other consumer-directed benefits, including FSAs, HRAs, COBRA, and Commuter. We partner with benefits advisors, health plans, and retirement providers to help over 16 million members achieve long-term health and financial wellbeing through our integrated account management, live support, award-winning member portal, and comprehensive education programs.
Job Description
Director, CX Platform & Data Strategy will own the CX technology and data backbone that powers customer understanding and CX decision-making at HealthEquity. This role requires deep Customer Experience platform expertise, strong data science fluency, and agentic CX implementation experience.
Requirements
- Bachelor's degree required; degree in analytics, data science, or related field preferred
- 8+ years of experience in CX platforms, analytics, or data strategy
- Agentic CX delivery
- Deep familiarity with CX platforms and journey analytics tools
- Strong grounding in data science concepts and applied analytics
- Ability to translate data into CX and business decisions
Benefits
- Medical, dental, and vision
- HSA contribution and match
- Dependent care FSA match
- Uncapped paid time off
- Paid parental leave
- 401(k) match
- Personal and healthcare financial literacy programs
- Ongoing education & tuition assistance
- Gym and fitness reimbursement
- Wellness program incentives
