Senior Manager, CX Analytics

SharkNinja is seeking a Senior Manager, CX Analytics to lead our CX Data capability and build scalable, AI-enabled analytics that power operational excellence across our global Consumer Experience organization.

Requirements

• 8–12+ years in Analytics, with strong CX/Contact Center focus
• Deep experience in Contact Center operations, Quality, and Voice of Consumer
• Advanced SQL expertise
• Strong Snowflake experience
• Hands-on dbt model development
• Experience operating within a centralised enterprise data platform where domain teams contribute models within shared governance frameworks
• Experience building governed data marts or semantic layers
• Experience enabling structured business self-service analytics
• Exposure to AI/ML techniques in analytics workflows

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Health savings accounts (HSA) with company contribution
• 401(k) retirement plan with matching
• Employee stock purchase program
• Life insurance
• AD&D
• Short-term disability insurance
• Long-term disability insurance
• Generous paid time off
• Company holidays
• Parental leave
• Identity theft protection
• Pet insurance
• Pre-paid legal insurance
• Back-up child and eldercare days
• Product discounts
• Referral bonus program