Patient Access Representative 1 - Hospital

The Patient Access Representative 1 is responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, authorization for services, and balancing of cash.

Requirements

• Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty
• Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software
• Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances
• Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents
• Ensures each patient is assigned only one medical record number
• Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing/conflicting information
• Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered
• Collects cash, prints receipts, and balances cash drawers

Benefits

• Medical, dental, and vision insurance
• 401(k) or other retirement plan
• Paid time off and holidays
• Life insurance