AI and Automation Manager
Focus GroupAdur, England, United Kingdom
Posted May 7, 2026
Full Time
About the Company
Focus Group is a leading UK provider of IT and communications services to over 30,000 SMB customers.
Job Description
AI & Automation Manager to own the operational adoption of AI, automation, and contact centre tooling within Service Operations, improving efficiency and customer experience.
Requirements
- Experience managing AI and/or automation platforms in a commercial environment
- Hands-on exposure to AI tools
- Strong delivery, stakeholder management, and people leadership skills
- Ability to translate technical work into measurable business outcomes
- Working knowledge of ITIL and ITSM processes
Benefits
- Competitive salary
- Ownership of AI and automation within Service Operations
- High visibility and influence across the business
- Collaborative, delivery-focused culture
