Customer Service Executive

We are hiring a Customer Service Executive to join our fast-paced Customer Service team. The ideal candidate will have previous contact centre experience, excellent communication and problem-solving skills, and the ability to manage busy workloads and deliver excellent service.

Requirements

• Manage incoming telephone calls & email correspondence from customers.
• Identify, investigate, and resolve a query, complaint or general enquiry from customers.
• Communicate with customers moving to other providers with the aim to maintain services.
• Meet set targets & expectations for ensuring the best possible customer experience.
• Record and track interactions with customers on the Focus Group CRM system.
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group.

Benefits

• Generous Holidays
• Give Back
• Referral Rewards
• Social Events