Customer Service Representative

Follett Products, LLC is seeking a Customer Service Representative to provide support and maintain customer satisfaction through telephone contact, email communication, product information, and order processing. The role involves proactive problem-solving and technical consultation to ensure customer needs are met.

Requirements

• Associate's degree in business/office related field or equivalent experience.
• Detailed-oriented customer service experience, manufacturing environment experience a plus.
• Demonstrated use of strong math skills.
• Demonstrated experience problem solving to meet customer needs.
• Proficiency using Microsoft Office products with strong organizational skills.
• Excellent written, oral communication, and listening skills.