Customer Service Representative

Customer Service Representative provides customer support via telephone, internet, and email to resolve customer inquiries and issues, while maintaining a positive and productive long-term relationship with customers.

Requirements

• Accurately resolve customer calls/emails in a timely manner while providing a high-quality customer experience
• Meet/Exceed adherence to schedule at 90% or above to drive an efficient customer experience
• Efficiently navigate multiple systems and utilize troubleshooting skills to find the best resolution available for the customer on the first call