CX Researcher

The Customer Experience Researcher supports the Voice of Customer (VoC) program through reactive customer outreach, structured feedback collection, and insight generation. The role focuses on NPS follow-ups, churn exit interviews, CSAT outreach, and other initiatives aimed at understanding customer sentiment and identifying improvement opportunities across the customer journey.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• 0–2 years of experience in Customer Experience, Customer Support, Research, or similar roles
• Strong communication and active listening skills, with the ability to handle sensitive conversations
• Analytical mindset with the ability to translate qualitative feedback into actionable insights
• Experience using platforms such as Zendesk, Xcally/other call-recording tools, Salesforce, and other CX/CRM systems
• Familiarity with NPS, CSAT and VoC methodologies
• Fluency in English and Arabic (spoken and written)

Benefits

• Competitive compensation package, including bonuses and potential shares
• Personal development opportunities, including regular training and an annual learning stipend
• Autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
• Inclusive and diverse culture that encourages innovation and flexibility
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry