Customer Experience Insights Professional
TrendyolRiyadh, Riyadh Region, Saudi Arabia • Berlin, Germany • Amsterdam, North Holland, Netherlands • Grand Est, France • London, England, United Kingdom
Posted September 24, 2025
Full Time
About the Company
Trendyol, founded in 2010, is a leading e-commerce platform backed by top-tier investors. With a focus on technology-driven innovation, Trendyol offers a seamless shopping experience across multiple sectors including fashion, second-hand goods, and food delivery. The company's rapid expansion into international markets underscores its commitment to becoming the global e-commerce leader.
Job Description
Trendyol is a rapidly growing e-commerce company backed by venture capital, seeking a Customer Experience Insights Professional to focus on understanding local consumer insights in Gulf. The role involves leveraging data and research to improve customer experience and drive business growth, and the team is agile and focused on a dynamic company culture. The position is part of a significant international growth journey and involves working alongside a small, agile team.
Requirements
- Discover key consumer insights that inform growth strategies and enhance customer experience.
- Collaborate with internal stakeholders to address insight-related requests.
- Manage end-to-end research processes for quantitative and qualitative studies.
- Translate research findings into actionable insights and recommendations.
- Analyze customer feedback from various sources.
- Benchmark competitors and conduct test orders.
- Propose new research projects and initiatives.
Benefits
- Competitive benefits (trendyol shopping budget, etc.)
- Summer working model
- Training platform
- Global team support
- Mentoring and professional development
- Culture events
