Member Support Representative (Full-Time)

Foodsmart is a leading telenutrition and foodcare solution that provides personalized support to its 2.2 million members. As a Member Support Representative, you will be responsible for providing live support to members through incoming calls, assisting with registration, scheduling, and canceling appointments, and resolving issues with food benefits and access. The role requires strong communication and problem-solving skills, with a focus on customer service and resolving complex issues.

Requirements

• Strong communication and problem-solving skills
• Ability to manage multiple ongoing tasks and prioritize deadlines
• Resilience and adaptability in a fast-paced environment
• Experience working with sensitive and protected information (PII and PHI)
• Basic understanding of HIPAA
• Flexible availability (preference for 11:30am- 8:00 PM PST)
• Reliable high speed internet access (100 Mbps download and 20 Mbps upload)

Benefits

• Generous time off
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• Registered Dietitian Sessions
• Wellness reimbursement