Service Desk Analyst

Join a forward-thinking law firm and play a key role in delivering high-quality IT support across the firm. As a Service Desk Analyst, you will provide technical support and guidance to over 700 colleagues, manage incidents and service requests, and work collaboratively with internal and external teams.

Requirements

• Customer service skills
• Technical knowledge and experience in 1st and 2nd line support
• Understanding of modern technical infrastructure and technologies
• Experience with Microsoft 365 business productivity tools
• Strong organisational and prioritisation skills
• Self-motivated individual with ability to use initiative
• Ability to work well under pressure and to deadlines

Benefits

• Comprehensive benefits package
• Professional development and training
• Opportunities for career growth and progression
• Sustainability and community engagement initiatives
• Adaptations and adjustments for interview process