Customer Success Manager
ForcepointPoland
Posted March 12, 2026
Full Time
About the Company
Forcepoint focuses on simpler, more effective security to protect sensitive data globally, preventing theft and loss.
Job Description
Forcepoint seeks a Customer Success Manager to manage a diverse portfolio of customer accounts, deliver value, support, and advocacy, and drive customer retention and expansion.
Requirements
- Manage a diverse portfolio of customer accounts from signature to renewal.
- Ensure customers achieve their desired outcomes and value from their Forcepoint investments.
- Build and maintain relationships and trust at executive and technical staff levels within customer accounts.
- Monitor customer utilization and health scores.
- Create Success/Action Plans to address at risk accounts.
- Analyze data to improve customer experience and identify expansion opportunities.
- Comply with Success KPI tracking in tools such as Salesforce, Gainsight.
- Provide quarterly forecast for renewals and expansion opportunities.
- Own renewal opportunities to closure.
- Contract Management and Renewals Negotiations.
Benefits
- 401k Matching
- Generous Paid Time Off
- Visa Sponsorship
- Four Day Work Week
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
