Customer Success Manager

Forma is looking for a Customer Success Manager to ensure the success and satisfaction of a portfolio of 30+ commercial and enterprise accounts. The role involves building strong relationships with customers, driving product adoption, and collaborating with cross-functional teams to address customer requests and enhance their experience.

Requirements

• 2-5 years of experience in customer success, account management, business development or a related customer-facing role
• Strong interpersonal and communication skills
• Excellent problem-solving abilities and a proactive approach to addressing customer needs
• Ability to work collaboratively with cross-functional teams
• Highly organized with strong time management skills

Benefits

• Medical, dental and vision insurance plans
• Employee wellness program
• Home Productivity program
• Team building program
• 401(k) savings plan
• Flexible PTO policy
• 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent