As a Technical Support Engineer at Forter, you will play a critical role in ensuring the success and satisfaction of our customers by providing expert-level support and proactive solutions. You will take ownership of complex customer issues, mentor team members, and contribute to the continuous improvement of our support processes.
Requirements
- 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments
- Working knowledge of SQL, API's and Javascript
- Proven ability to independently diagnose and resolve complex analytical issues/inquiries
- Strong interpersonal skills and a passion for consistently providing a great customer experience
- Experience troubleshooting analytical issues and relaying information in a digestible way to customers
- Experience balancing multiple tasks and customer needs simultaneously
- A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience
- Capable of working individually and leading a team to solve technical problems
- Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences
- Attention to detail, excellent organizational and prioritization skills, superior time management
- Strong Bilingual capacity in both English and Japanese is required to support customers in the Japan region
Benefits
- Competitive salary and bonus plan
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays, every Friday