Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted December 1, 2025
Full Time
About the Company
Fortinet is a cybersecurity pioneer with over two decades of excellence, committed to providing reasonable accommodations for all qualified individuals with disabilities.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide technical support and escalation for customers and partners, with a focus on Fortinet products, particularly FortiGate. The role will involve troubleshooting, collection and analysis of customer system information, and providing customer education.
Requirements
- Minimum 3+ years of experience in technical support or system administration in a networking/security company
- Bachelor's degree in computer science, Software Engineering or related field
- Deep working knowledge of operating systems (Windows, OSX, Unix/Linux)
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products (firewalls, IDS/IPS, VPN, virus scanning)
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products
Benefits
- Medical, dental, vision, life and disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
