Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to provide troubleshooting expertise on Fortinet products, collect and analyze customer system information, and recommend corrective actions. The ideal candidate will have a minimum of 3 years of experience in a technical support or system administration role, a bachelor's degree in computer science or related field, and strong knowledge of operating systems, routing protocols, and security products.

Requirements

• 3+ years of experience in technical support or system administration
• Bachelor's degree in computer science or related field
• Deep knowledge of operating systems, routing protocols, and security products
• Strong troubleshooting and problem-solving skills
• Previous call center experience, preferably supporting data networking products and/or security products

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k)
• 11 paid holidays
• Vacation time
• Sick time
• Comprehensive leave program