Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted January 12, 2026
Full Time
About the Company
Fortinet is a cybersecurity pioneer with over two decades of excellence, committed to safeguarding people, devices, and data everywhere.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide exceptional customer service and technical help for our loyal customers and contribute to the success of our rapidly growing business.
Requirements
- Minimum 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
- Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- A working understanding of knowledge management principles in daily workflow; KCS framework experience is an added advantage
Benefits
- Medical, dental, vision, life and disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
