Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted January 12, 2026
Full Time
About the Company
Fortinet is a cybersecurity pioneer with over two decades of excellence, committed to safeguarding people, devices, and data everywhere.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide exceptional customer service and technical help for its customers and contribute to the success of its rapidly growing business. The role involves troubleshooting, configuration, and education, as well as interfacing with QA and development teams.
Requirements
- Minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
- Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
Benefits
- Medical, dental, vision, life and disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
