Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted January 12, 2026
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide exceptional customer service and technical help for our loyal customers. The role will involve troubleshooting, collection, and analysis of configuration information, and consultation of technical documentation to solve customer problems and identify solutions.
Requirements
- Minimum 3 plus years of experience in a technical support or system administration role in a networking/security company
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
- Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
- Ability to work in the office 4 days a week
- Possibility of an on Call rotation
- Strong communication skills, both written and verbal
Benefits
- Medical, dental, vision, life and disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
