Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted January 12, 2026
Full Time
About the Company
Fortinet is a cybersecurity pioneer with over two decades of excellence, committed to safeguarding people, devices, and data everywhere.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide exceptional customer service and technical help for its customers and partners. The role will involve troubleshooting expertise on Fortinet products, interface with QA and development to solve customer problems, and contribute to the success of the company's rapidly growing business.
Requirements
- Minimum 3 years of experience in technical support or system administration role in a networking/security company
- Bachelor's degree in computer science, Software Engineering or related field, or equivalent combination of training and experience
- Deep working knowledge of operating systems (Windows, OSX, Unix/Linux)
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products (firewalls, IDS/IPS, VPN, virus scanning)
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools
- Previous call center experience, preferably supporting data networking products and/or security products
- Working understanding of knowledge management principles and KCS framework
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
