Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted January 12, 2026
Full Time
About the Company
Fortinet is a cybersecurity pioneer with over two decades of excellence, shaping the future of cybersecurity and safeguarding people, devices, and data everywhere.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide technical support and escalation for customers and partners, with a focus on Fortinet products. The role will also interface with QA and development teams to solve customer problems and identify solutions.
Requirements
- Minimum 3+ years of experience in technical support or system administration in a networking/security company
- Bachelor's degree in computer science, Software Engineering or related field
- Deep working knowledge of operating systems (Windows, OSX, Unix/Linux)
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products (firewalls, IDS/IPS, VPN, virus scanning)
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools
- Previous call center experience in data networking or security products
- Working understanding of knowledge management principles (KCS framework experience preferred)
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
